Support

If you have any issue with our apps, first take a look at the FAQ below.

If you can't find a solution from the FAQ, you can contact us filling the following form.

 

FAQ Android

 

In-App and installation issues

    1. Close the app
    2. Go in Settings/Apps and select app "Anatomy 3D Atlas"
      • Tap on FORCE STOP
      • Go in Storage and tap CLEAR CACHE and CLEAR DATA
      • Go back and tap UNINSTALL
    3. Go to Google Play store and switch to the same account you used to make the purchase
    4. Install the app again
    5. Open it and wait for a few seconds. Everything should work properly.

Cross platform In-App licence

  • No, InApp licence is granted to the specific OS. For example, if you have purchased the iPhone InApp item, this won't be enabled on Mac, PC or Android devices.
    However InApp purchase will be valid and enabled on all your devices with the same OS.

    Which means that your iOS InApp purchase will be enabled on both your iPhone and your iPad and that your Android InApp purchase will be enabled on any other Android device (phones and tablets) of yours.

Other questions

  • Since our anatomical models are very detailed and since they require a lot of device resources, we have intentionally divided the body in sections in order to let the device run more smoothly and with less memory consumption. Possibly in the future, and only for the most performant devices, we will provide a full body scene.

  • Yes, in the current version anatomical terms are translated in 11 languages while the description of origin, insertion, innervation and action is translated only in english. More transaltions might be available in the near future.

  • If you experience problems with the visualization of bones and muscles (e.g. they appear black), we suggest you to try to delete the app, re-start the device and download and install the app again. Usually this solves the issue. With some devices this problem might occur at some point, probably after a system update.

  • If you had purchased the app "Muscular System" before the 6th of October 2016, you have probably installed th wrong version.
    Be aware that into Google Play Store you will find the new version that includes In-app to unlock contents, it has a very similar name and icon to your old paid version (no longer available).

    Paid version name (the one you have had purchased): "Muscular System"
    In-App version name (wrong version): "Muscle | Skeleton"

    To download and install the correct version (the one you had purchased) follow these simple steps:

    1. Remove the wrong version if you have installed it
    2. Start Play Store app
    3. Open your account menu sliding from left border of the device or touching the icon on the left of the search field on top
    4. Visualize all the apps you have installed touching "My apps & games" (into "Apps & games")
    5. Touch "LIBRARY" button to show all your apps
    6. Find the paid version you had purchased named "Muscular System" and install it
      (Do not download the app named "Muscle | Skeleton" )
  • If you had purchased the app "Skeletal System" before the 28th of September 2016, you have probably installed th wrong version.
    Be aware that into Google Play Store you will find the new version that includes In-app to unlock contents, it has a very similar name and icon to your old paid version (no longer available).

    Paid version name (the one you have had purchased): "Skeletal System - 3D Anatomy"
    In-App version name (wrong version): "Skeleton | 3D Anatomy"

    To download and install the correct version (the one you had purchased) follow these simple steps:

    1. Remove the wrong version if you have installed it
    2. Start Play Store app
    3. Open your account menu sliding from left border of the device or touching the icon on the left of the search field on top
    4. Visualize all the apps you have installed touching "My apps & games" (into "Apps & games")
    5. Touch "LIBRARY" button to show all your apps
    6. Find the paid version you had purchased named "Skeletal System - 3D Anatomy" and install it
      (Do not download the app named "Skeleton | 3D Anatomy" )
 

FAQ iOS

 

In-App and installation questions

  • To unlock the contents you purchased simply use the “RESTORE“ button, you do NOT have to pay again.

    Please follow this step-by-step procedure:

    1. Be sure to be logged in with the same Apple account you used to buy it
    2. Open the app “Anatomy 3D Atlas"
    3. Tap the STORE button or any locked content to show our InApp store
    4. Tap the “RESTORE” button and wait for a few seconds
    5. Enter your Apple account password if necessary
    6. The contents should unlock
  • To unlock the contents you purchased simply use the “RESTORE“ button, you do NOT have to pay again.

    Please follow this step-by-step procedure:

    1. Be sure to be logged in with the same Apple account you used to buy it
    2. Open the app “Skeleton"
    3. Tap any locked content to show the store
    4. Tap "Skeleton" banner to show the in-app window
    5. Tap the “RESTORE” button and wait for a few seconds
    6. Enter your Apple account password if necessary
    7. The contents should unlock
  • No, InApp licence is granted to the specific OS. For example, if you have purchased the iPhone InApp item, this won't be enabled on Mac, PC or Android devices.
    However InApp purchase will be valid and enabled on all your devices with the same OS.

    Which means that your iOS InApp purchase will be enabled on both your iPhone and your iPad and that your Android InApp purchase will be enabled on any other Android device (phones and tablets) of yours.

Other questions

  • Since our anatomical models are very detailed and since they require a lot of device resources, we have intentionally divided the body in sections in order to let the device run more smoothly and with less memory consumption. Possibly in the future, and only for the most performant devices, we will provide a full body scene.

  • Yes, in the current version anatomical terms are translated in 11 languages while the description of origin, insertion, innervation and action is translated only in english. More transaltions might be available in the near future.

  • Since our anatomical models are very detailed, some 3D scenes like trunk view require too much resources for some devices like, for example, iPad 2. There is a note in the description of the app on the App Store that indicates the supported devices.

  • If you had purchased the app "Muscular System" before the 30th of January 2017, you have probably installed th wrong version.
    Be aware that into Apple App Store you will find the new version that includes In-app to unlock contents, it has a very similar name and icon to your old paid version (no longer available).

    Paid version name (the one you have had purchased): "Muscular System"
    In-App version name (wrong version): "Muscle | Skeleton"

    To download and install the correct version (the one you had purchased) follow these simple steps:

    1. Remove the wrong version if you have installed it
    2. Start App Store app on the device
    3. Be sure to be logged in with the same account you used to buy the app
    4. Tap on the account icon on top right of the screen
    5. Tap on "Purchases", this will show all the apps you have bought.
    6. Find the paid version you had purchased ("Muscular System”, NOT "Muscle | Skeleton") and install it.
      (Do not download the app named "Muscle | Skeleton")
  • If you had purchased the app "Skeletal System" before the 30th of January 2017, you have probably installed th wrong version.
    Be aware that into Apple App Store you will find the new version that includes In-app to unlock contents, it has a very similar name and icon to your old paid version (no longer available).

    Paid version name (the one you have had purchased): "Skeletal System"
    In-App version name (wrong version): "Skeleton"

    To download and install the correct version (the one you had purchased) follow these simple steps:

    1. Remove the wrong version if you have installed it
    2. Start App Store app on the device
    3. Be sure to be logged in with the same account you used to buy the app
    4. Tap on the account icon on top right of the screen
    5. Tap on "Purchases", this will show all the apps you have bought.
    6. Find the paid version you had purchased ("Skeletal System”, NOT "Skeleton") and install it.
      (Do not download the app named "Skeleton")
 

FAQ Mac

 

Re-installation, In-app, installation questions

  • To unlock the contents you purchased simply use the “RESTORE“ button, you do NOT have to pay again.

    Please follow this step-by-step procedure:

    1. Be sure to be logged in with the same Apple account you used to buy it
    2. Open the app “Muscle | Skeleton"
    3. Click on any locked content to show the store
    4. Click on "Muscle | Skeleton" banner to show the in-app window
    5. Click on the “RESTORE” button and wait a few seconds
    6. Enter your Apple account password if necessary
    7. The contents should unlock
  • To unlock the contents you purchased simply use the “RESTORE“ button, you do NOT have to pay again.

    Please follow this step-by-step procedure:

    1. Be sure to be logged in with the same Apple account you used to buy it
    2. Open the app “Skeleton"
    3. Click on any locked content to show the store
    4. Click on "Skeleton" banner to show the in-app window
    5. Click on the “RESTORE” button and wait a few seconds
    6. Enter your Apple account password if necessary
    7. The contents should unlock
  • No, licence is granted to the specific OS. For example, if you have purchased the iPhone version you can't install it on your Mac or PC.
    However you can install it on all your devices that share the same OS. Of course you can use the iOS version on both your iPhone and your iPad, or the Android version on any Android device whether it be phone or tablet.

  • No, licence is granted to the specific OS. The Mac version can't be installed on a iPhone or iPad because iOS and OS X are different Operative Systems
    However you can install it on all your Mac computers.

Other questions

  • Since our anatomical models are very detailed and since they require a lot of device resources, we have intentionally divided the body in sections in order to let the device run more smoothly and with less memory consumption. Possibly in the future, and only for the most performant devices, we will provide a full body scene.

  • Yes, in the current version anatomical terms are translated in 11 languages while the description of origin, insertion, innervation and action is translated only in english. More transaltions might be available in the near future.

 

FAQ Windows

 

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